Atlassian-certified admin on retainer — plus your own customer service portal, a private Confluence knowledge base, and a Rovo customer service agent learning your business over time. From $2,000 + GST a month.
Unmanaged, Jira only gets messier and pricier. On retainer, it’s a fixed monthly cost.
saved for one client by auditing licences and locking down SSO — one finding from a first-month audit.
Jira may be costing more than you think.
Poorly configured Atlassian suites are rarely framed as a budget line item. They should be — your delivery depends on it. Here’s what we often find on the first audit.
Atlassian admin usually falls to someone “good at Jira” without the training, exposure to multiple instances, or the time to do it properly. Schemes get reused across projects, transition conditions nobody documents creep in, statuses mean different things in different teams. Devs end up unable to move tickets. Delivery transparency disappears. Once it’s tangled, untangling it is its own project.
Step one — audit usage and revoke inactive Atlassian seats. Step two — tie app-level access and licensing to Microsoft Entra group membership via SSO. HR offboarding then automatically removes access and frees the licence. The saving doesn’t drift back.
Without managed offboarding, ex-employees retain Jira and Confluence access for months after they leave. Most security frameworks — ISO 27001, SOC 2, the Essential Eight — require timely revocation. SSO tied to Entra group membership closes the gap automatically.
We routinely audit Jira instances with hundreds of custom fields where only a handful drive any reporting. JQL becomes guesswork. Automations break silently. Dashboards get rebuilt from scratch because no one trusts the existing ones.
When three leaders calculate the same metric three different ways, the board stops believing any of them. Configuration drift is a governance problem before it’s a reporting one.
Most permission schemes drift into “everyone can see everything.” Read-only customer roles end up with access to internal commercial docs. You usually find out when a customer mentions it.
Not sure where to start? Book a 30-minute call. We’ll scope what’s actually broken and recommend the tier that fits.
Plans.
Certified admin hours plus your own customer service portal, a private Confluence knowledge base, and a Rovo customer service agent that learns your business. All prices ex-GST, billed monthly. Annual prepay saves 10%.
A 30-minute call tells you which tier fits, and whether we’re the right team. No obligation.