/ Change and adoption, Brisbane
Change management for adoption after go-live
Our change leads plan adoption from the start and stay after go-live until your people use what the program delivered.
Change work starts alongside the build. We shape the design around how your people work, so the people who'll use the platform help build it.
Before joining Softwired, Cassy Barnes, our Head of Change and Adoption, led an Anglo American improvement portfolio that delivered more than AU$100M in benefits and gated every go-live on a change readiness check. She runs our change work the same way.
A free 30-minute call with a senior consultant, whether or not we work together.
Delivering programs since 2010
8 sectors, from mining to professional sport
Our team has worked on programs for Metagenics, Aurizon Network, Suncorp, Origin Energy, the Hunter Valley Coal Chain Coordinator, Orica, Big W, Griffith University and The University of Queensland.
Adoption slips after go-live
The project closes, the business case gets filed and the old spreadsheets come back, because the people using the platform never changed how they work.
We involve the people who'll use the platform while it's built, so they help decide what replaces each old workaround.
How we work on your program
Design for adoption
We plan adoption from the start, around how your people work today.
Carry the change
One team runs stakeholder engagement, communications and capability building, because each depends on the other two.
Measure what landed
We track adoption and benefit realisation after go-live against the number in the business case.
What you get
One change practice
Stakeholder engagement, communications and capability building planned and run together.
A readiness check before go-live
We recommend a change readiness check before each go-live, so people are ready before the switch.
Adoption measured after launch
Adoption rates, benefit realisation against the number in your business case, and the workarounds that stayed gone, reported after go-live.
Held to the business case
We report the change against the benefit the business case promised.
/ Why Softwired
Why GMs bring in our change leads
Stakeholders, communications and capability as one practice
Your stakeholders shape the change, your communications carry it and capability building makes it stick. We run all three as one practice.
Adoption designed in before go-live
We involve the people who'll use the platform while it's being built, so they've shaped it before go-live.
Measured after launch
We measure adoption, benefit realisation and the workarounds that stayed gone. If the business case said the platform would unlock a number, we report against that number.
What this looked like at Metagenics
Metagenics brought us in as client-side project management lead. The program moved 280 regulated label artworks onto Shopify Plus with no stock-outs and launched on time and on budget. 24% of existing customers opted in on day one, and D2C revenue and customers doubled in the first year.
“The way we conquered scope creep was disciplined project management and internal communications.”
Suzie Young, Head of Digital ANZ, Metagenics
Who leads the work
Before joining Softwired, Cassy Barnes, our Head of Change and Adoption, delivered Glencore's P150 program, which saved US$165M in baseline costs within 12 months. At Anglo American she gated every go-live in her improvement portfolio on a change readiness check.
James Hallam, our Principal Consultant, led the Metagenics launch and then its multi-brand program, which grew digital revenue 88% across 2025.
Signs this is the right next step
- You've launched a platform and adoption is drifting.
- A major change is coming and the board remembers the last rollout.
- The business case is signed and you need its benefits to show up in the numbers.
The questions we get before we start.
Day one. We design the change around how your people work, so by go-live the people using the platform have helped build it.
By the value still flowing 12 months later. We track adoption rates, benefit realisation against the business case, and whether the workarounds came back. If the business case named a number, we report against that number.
Both, and communications too. We run stakeholder engagement, communications and capability building as one practice by default, and we’ll scope down when that’s what you need.
Work that often runs alongside
Adoption drifting?
The earlier we're in, the more we can help. In a free 30-minute call, a senior consultant looks at your rollout and names the team least ready for go-live.
