Digital project delivery and adoption
Our senior project managers, analysts and change leads run your program inside your team, for the leader who owns the result, and stay after go-live until staff use what it delivered.
A free 30-minute chat about your program. You'll leave knowing its biggest risk, whether or not we work together.
Metagenics launched its direct-to-consumer channel on time and on budget, then doubled D2C revenue and customers in the first year.
Before joining Softwired, Cassy Barnes, our Head of Change and Adoption, led an Anglo American improvement portfolio that delivered more than AU$100M in benefits.
Delivering programs since 2010
8 sectors, from mining to professional sport
Our team has worked on programs for Metagenics, Aurizon Network, Suncorp, Origin Energy, the Hunter Valley Coal Chain Coordinator, Orica, Big W, Griffith University and The University of Queensland.
Where digital projects lose the return in their business case
Digital project delivery covers the work that gets a new system built and then into daily use. The return in the business case arrives when people change how they work, so we plan the adoption work from the start.
Scope keeps moving and the vendor keeps quoting variations.
The status report stays green and the date has slipped twice.
The platform is live and staff still keep the old spreadsheet.
The program is due and nobody inside owns all of it.
Four disciplines, run as one team on your program
You can engage one discipline on its own. When a program needs two or more, we run them under one lead and one plan and report them against one KPI.
Project management
A senior project manager owns the outcome from week one and reports progress against the benefit in your business case.
See project management →Business analysis
Senior analysts pin down the requirements and leave them documented, so each scope change is a visible decision.
See business analysis →Change and adoption
Change leads plan adoption before go-live and then measure whether staff use the new system the way the business case assumed.
See change and adoption →Agile delivery
We coach your teams on how they plan and ship work, then leave once they run it without us.
See agile delivery →Rolling out AI tools? AI On Ramp covers the usage audit, the policy and team-by-team training.
How we run a program with your team
1. Agree the KPI and the risks
First we find the program's biggest risk and agree the KPI we're managing to. The open risks go to your steering committee straight away.
2. Run it inside your team
Our people work alongside yours, with regular stand-ups and a steering committee that sees each risk as it appears.
3. Gate the go-live
We gate each phase with a go/no-go checkpoint, as we did through the Metagenics launch. Change leads check readiness before go-live and track adoption after it.
4. Hand it to your team
We coach the people who'll run the work after us, then step back from the meetings once your team runs them.
How we ran Metagenics' six-workstream direct-to-consumer launch
Metagenics brought us in as client-side project management lead. The program moved 280 regulated label artworks onto Shopify Plus with no stock-outs and launched on time and on budget. 24% of existing customers opted in on day one, and D2C revenue and customers doubled in the first year.
“The way we conquered scope creep was disciplined project management and internal communications.”
Suzie Young, Head of Digital ANZ, Metagenics
Who leads the work
Before joining Softwired, Cassy Barnes delivered Glencore's P150 program, which saved US$165M in baseline costs within 12 months. At Anglo American she gated every go-live in her improvement portfolio on a change readiness check.
James Hallam, our Principal Consultant, led the Metagenics launch and then its multi-brand program, which grew digital revenue 88% across 2025.
Who we work with, and how we charge
We work best with mid-sized organisations and with the leader who owns the program's result.
We bill on time and materials or a fixed price paid by milestone, whichever suits the program.
We're the wrong fit for tier-one ERP replatforms, which need a systems integrator, and for businesses that can't fund a senior team.
Questions about digital project delivery
Can't find your question? Book a discovery call and we'll cover it.
How does Softwired approach project delivery?
A senior lead starts by agreeing the KPI the program has to move and naming the risks to it. Our team then works inside yours, each phase passes a go/no-go checkpoint, and change leads track adoption after go-live.
How long does a typical delivery take?
Duration depends on the scope, so we set it on the discovery call once we know where the program sits. For comparison, the Metagenics direct-to-consumer launch ran on a 6-month plan and launched on time, and we stayed on for its multi-brand program after that.
What industries do you serve?
Our team has worked on programs in mining and resources, rail, energy, financial services, health, retail, education and professional sport. The organisations our team has worked on programs for are named near the top of this page.
Can Softwired work with internal delivery teams?
Our people work inside your existing teams and coach the people who'll run the work after us. At Metagenics we ran the in-house digital team as a squad and coached the incoming product manager before stepping back, and we built the in-house team that now runs the channel.
How do you charge for delivery work?
Either time and materials or a fixed price paid by milestone. We agree which on the discovery call, which is free and takes 30 minutes with a senior consultant.
30 minutes on the program you have to land
A senior consultant looks at where your program sits and tells you what to fix first. It's free, there's no sales deck, and we like getting a drifting program back on track.
Or email hello@softwired.com.au with two lines about the program.
