Your Atlassian Administration retainer is live.
One quick step before we get to work — book your 60-minute onboarding call. We’ll provision your private JSM support portal, set up your Confluence knowledge base, and agree first-month priorities.
Book your 60-minute kickoff
Pick a slot that works for you. We’ll cover what we need to set up your JSM portal and Confluence KB, and agree priorities for your first month.
Prefer email? Reach out to onboarding@softwired.com.au.
What we need from you
Three small things help us hit the ground running on day one.
Atlassian access
Invite us to your Atlassian instance as a site administrator. We’ll send you our admin email and a step-by-step guide before the call.
Primary contact
Tell us who’ll be our main point of contact internally — usually a tech lead, ops manager, or PMO lead.
Current pain points
A short list of what’s most broken right now. We’ll prioritise these in your first month of retained hours.
What happens next
Here’s the rough timeline once you’ve booked your onboarding call.
Onboarding call
We meet for 60 minutes. You get access to our team, we agree priorities and confirm scope for the first month.
JSM portal provisioned
Your private Jira Service Management support portal goes live, your team is invited, and support process documented.
Confluence KB seeded
Starter articles for your most common admin tasks. Your virtual service agent begins learning from your content.
First admin hours begin
We start work on your prioritised list. SLA-managed responses, transparent time tracking via the portal.
Your Stripe receipt is on its way to your inbox. For billing questions, reach out to billing@softwired.com.au.
