Your Atlassian Administration retainer is live.
One quick step before we get to work — book your 60-minute onboarding call. We’ll set up your branded customer service portal, seed your Confluence knowledge base, and agree first-month priorities.
Book your 60-minute kickoff
Pick a slot that works for you. We’ll cover what we need to set up your customer service portal and Confluence knowledge base, and agree priorities for your first month.
Prefer email? Reach out to onboarding@softwired.com.au.
Come with your pain points
Your booking form covers the technical detail — environment, products, billing. The one thing worth bringing is a short list of what’s most broken right now; it becomes your first month’s priorities. Site-admin access? We’ll set that up together on the call — nothing to prepare.
What happens next
Here’s the rough timeline once you’ve booked your onboarding call.
Onboarding call
We meet for 60 minutes. You get access to our team, we agree priorities and confirm scope for the first month.
Customer service portal provisioned
Your private Jira Service Management support portal goes live, your team is invited, and support process documented.
Confluence knowledge base seeded
Starter articles for your most common admin tasks. Your Rovo customer service agent begins learning from your content.
First admin hours begin
We start work on your prioritised list. SLA-managed responses, transparent time tracking via the portal.
Your Stripe receipt is on its way to your inbox. For billing questions, reach out to billing@softwired.com.au.
