Atlassian implementation
Jira, Confluence and Jira Service Management, configured around how your teams already deliver.
Softwired sets up Jira, Confluence and Jira Service Management for Australian teams as a fixed-scope implementation, quoted before work starts. Certified Atlassian admins do the configuration, and we build Jira apps of our own for the Atlassian Marketplace, Tollgate and Glanceable Boards among them.
We start with how your teams plan, track and report work, then build the instance to match. Once it's live, your own people can run it, or certified admins can keep it current on a Jira administration retainer from $2,000 + GST a month.
Out-of-the-box Jira is where delivery goes to slow down.
Default workflows, a permission scheme nobody owns and boards that don't match how teams work. The drag starts on day one, and it compounds as each new project copies the first setup.
When we audit an instance for the first time, we often find one scheme shared by every project and hundreds of custom fields with a handful in use. Implementation is the cheapest point to prevent both, because nobody has built work on top of them yet.
Structure first, then momentum. We embed quickly.
Map how you deliver
We work through how your teams plan, track and report with the people who do the work. The instance design comes from that map, so Jira fits the method you already run.
Configure it properly
Certified admins build the workflows, fields, permission schemes, SSO and automation. If you're moving off Server or Data Center, we plan the move with you, including which apps come across.
Hand it over or keep it running
Your team gets documented configuration and admins who know it. If you'd rather not run it yourselves, a Jira administration retainer picks up where the project ends.
What lands on your desk.
An instance built for your method
Workflows, issue types, screens and fields designed around how your teams deliver.
Access you can audit
Permission schemes, project roles, SSO and SCIM provisioning, so offboarding removes access and frees the licence.
Reporting the board can trust
Dashboards built on fields that every team fills in the same way.
Configuration you own
The settings are documented in your own Confluence, so the next admin starts from a record.
If two or more sound familiar, let's have a chat.
- You're rolling out Jira, Confluence or Jira Service Management and want it right the first time.
- You're migrating from Server or Data Center and the deadline is real.
- You've inherited an instance that fights your delivery method daily.
- You're paying for licences and apps nobody can account for.
The questions we get before we start.
We don't sell Atlassian licences or apps, and an audit often cuts them. For one client, auditing licences and tying access to Microsoft Entra through SSO found $90,000.
Softwired is an Atlassian Marketplace Partner, which means we build and sell apps on the Atlassian Marketplace. We aren't an Atlassian Solution Partner. The admins who configure your instance hold Atlassian certifications.
Yes, our admins work across Jira Cloud, Server and Data Center, as well as Confluence and Jira Service Management. We plan the move with you, including which apps come across and what gets cleaned up first.
We give each client a fixed quote, scoped on the first call, so you know the cost before work starts. Migrations are quoted the same way.
Your team can run it with the documentation from the project, or certified admins can keep it current on a retainer from $2,000 + GST a month, with a branded support portal and a Confluence knowledge base.
Work that often runs alongside this one.
Rolling out Atlassian?
Bring your delivery method to 30 minutes with a certified admin. You'll leave knowing what the implementation involves and what to set up first.
