/ Industries

Retail

Retail and consumer health move on launch dates and trading calendars — a slipped go-live costs a season, and a regulated product means compliance isn't optional. We led Metagenics' direct-to-consumer launch: a Shopify Plus build carrying 280+ regulated labels, delivered in six months, on budget, with zero stock-outs.

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A new channel is the easy part to draw and the hard part to land. The risk lives in the seams — the revenue still flowing through the old channel while you stand up the new one, the regulated artwork that can't ship a day late, the in-house team that has to run it after you leave.

We run the governance that holds those seams together: explicit go/no-go gates, a risk register the board can actually read, and adoption built in so the channel keeps performing once we've gone. The outcome that matters isn't the launch. It's the team that no longer needs us.

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Where we've done this

We rebuilt our website without touching the tools

Softwired rebuilt softwired.com.au without operating a single tool by hand. Design, copy, CMS, and integrations were all driven through an LLM — prompts, skills, and agents working to acceptance criteria. A case study in our own delivery method, run on ourselves first.

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How Metagenics launched D2C in 6 months — on time, on budget

APAC's largest digital transformation for a 40-year-old supplements brand. Shopify Plus re-platform, new D2C channel, 280+ regulated label artworks — delivered in 6 months without a single stock-out.

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Senior delivery for programmes too important to drift